What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides product description. They’re located underneath of each product page.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund as per the policy on the website.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship to Australia. Shipping costs will apply, and will be added at checkout.
How does free shipping NZ wide work?
We offer free shipping on all orders over $75 for NZ and $149 for Australia. Yass!
Your courier will leave your parcel somewhere safe on your property if you are not home. When completing your order you can leave a comment at the cart to let the courier know where would suit you best.
Alternatively you can upgrade your shipping from Standard to Signature Required for only $2. This means the courier will not leave your parcel and you must be home to receive it or else they'll leave you a card to call them to rearrange delivery.
When can I expect my delivery?
Orders placed before 4pm Monday to Friday leaves the same day! You can expect to receive your order overnight to three business days from when you ordered.
We are based in Auckland, although it's not often our NZ wide customers know this as our delivery times are so fast! South Island and some Rural Addresses overnight to three working days.
We are unable to deliver to PO boxes.
How can I check the status of my order?
You will be sent an email with a tracking code once your order has been shipped. You can check this at anytime to check the status of your order.
If you have any questions regarding your order, please contact us.
Do I need to make an account to make an online purchase?
You do not need an account to checkout. However, if you do register an account with Tinytails then you’ll be instantly rewarded with every order.
What payment types are accepted?
***We accept all major credit and debit cards, Paypal, Internet Banking, Apple Pay, Google Pay, Shop Pay and Afterpay.
Can I use Loyalty Points towards my recurring order?
No sorry Loyalty Points can only be used towards full prices items.
Coffee Wood Chew Sticks
What is coffee tree wood?
Wood from the coffee plant “Coffea canephora” is commonly called coffee tree wood. This wood is a byproduct of coffee farming. By selling it, coffee farmers in Vietnam can generate additional income.
Does coffee tree wood splinter?
Due to the extremely tight bond of the fibers, coffee tree wood hardly splinters and is significantly harder than the wood from our native forests.
how long does the CANOPHERA natural dog chew stick last?
The chew stick does not last forever. Chewing the stick and wearing it down creates a sense of achievement for a dog. Depending on the dog’s eagerness to chew and the strength of its jaw, the chew stick can last several weeks. What matters is choosing the right size for your dog based on their weight and chewing vigor.
What are the qualities of coffee tree wood?
Coffee tree wood is characterized by its very compact and fine structure. It is heavier and more resilient to handling than other forest wood. During the process of chewing, fine wood fibers are released by the dog’s saliva. These are harmless and can be digested without a problem. Additionally, the dog is motivated by the sense of achievement.
Is coffee wood chew stick suitable to every dog?
Every dog is unique, and their dental health can vary. While the coffee wood chew stick may be beneficial for many dogs, there is the possibility that it may not be suitable for every dog. In the event that your dog experiences any harm or adverse effects from using this product, TinyTails cannot be held responsible. It is important to monitor your dog while they are using the chew stick and consult with a veterinarian if you have any concerns about your dog's dental health.
Compostable Poop Bags
What standards do your compostable poop bags meet?
Our compostable bags meet the ASTM D6400 standard for municipal composting, as well as the EN13432 Home and Industrial standards for compost ability.
How thick are your certified compostable poop bags?
Our compostable bags are 18 microns thick or 0.71mil – our thickest bag yet!
Do these bags come in bulk formats?
Look no further! If our 60 Bags aren’t enough for your little pooping machine, we’ve got options! You can find 120 Bags, 240 Bags, 750 Bags and 1500 Bags options.
How should I store my poop bags?
Always store your poop bags in a cool and dry area, and avoid exposing them to direct sunlight.
Where are your compostable bags made?
Our bags are manufactured in China, as New Zealand don’t have manufacturing yet.
My dog has sensitive & itchy skin. Is this suitable?
Yes. In fact all of our products are suitable for sensitive dogs. They're ultra gentle and will not lead to skin irritations.
Do I need to rinse the paw cleaner off?
No. No need to rinse off. If using multiple times daily you dip the paw in water to rinse.