Privacy policy

Privacy Policy

Tinytailsstore.com is committed to protect your privacy. We will never sell or rent your personal information for marketing purposes. If you have indicated that you are happy to receive email notifications of offers from tinytailsstore.com, only then your email address will be used for Tinytails marketing purposes. You can also unsubscribe anytime to change this your set preferences.

In the event that tinytailsstore.com is subject to change of ownership, the control and permissions that you have granted to us with regard to your personal data will be transferred to the new owner.

What information do we collect and why?

We use various pieces of information to help us improve your user experience in different ways, but we won’t ask you for any information that we don’t need.

Your contact details like name and billing address are essential to allow us to complete our contract with you. We usually use the following information to help detect and prevent fraud against you and us:

Delivery Address

We simply need to know where you want us to send the order if it’s not going to your billing address.

Phone Number & Mobile Number

We keep in touch with our customers in case we have a query with their orders, and the best way to do so is to give you a call.

Email Address

This is essential to have an account with us.
We have a contractual requirement to send you information about your order such as confirmation of your order and when we have dispatched it, so it is essential we send you these emails.
Our courier partners will also use this information to keep in touch with you about your delivery, and in most cases, provide you with options to amend your delivery to a time that is more convenient to you.
We also ask our customers if they wish to receive exclusive offers, discount vouchers and new product information, and we use emails to keep our customer up to date with these. Customers who don’t want to receive this information can change their preferences in their My Account section, or unsubscribe via any email that we have sent to you.

Payment Details

Debit/Credit Card details including Security/CVV code or your PayPal information.
Firstly, rest assured; we do not keep this information.
We need this information only to complete the contract of purchase, and to help detect and prevent fraud against you and us.
This information is also used to carry out any refunds to you.
We use highly reputable companies to process all our payments. For card payments, we use Mastercard, and we also use PayPal.

Communication Details

Via Phone / Email / Contact Form / Social Media
While we are continually strive to improve our business and find better ways to ensure that we provide our customers with what they want and when they want it, we acknowledge that things can go wrong from time to time. On such occasions, it is essential that we keep a record of your communication with us and ours with you, so that we can deliver the best service to you, improve our customer care via training, and enhance our products to meet our customers’ needs.

Purchase History Details

It is essential for us to be able to find your order history on our system whenever you contact us regarding a past purchase, so that we are able to discuss things with you and resolve any queries quickly.
If a manufacturer ever had a product recall, we need to be able to find and contact all customers who purchased the product as quickly as possible.
From time to time, manufacturers change their products, and if you buy from them regularly, we will send you an email to keep you updated of the changes to make your shopping experience better and easier with us.
We also use this information to keep a track of the balance of your Loyalty Points, so you can use them to receive free of charge products or avail discount on your future orders.

Product & Service Reviews

We ask you to give us a review of products you have purchased or the service you have received, so we can do things better and make sure to meet your expectations. We will publish some of these reviews on our website, but we will always do so keeping your identity anonymous and safe.

Competitions or Prize Draws

When you enter one of our competitions or prize draws either via our website or social media accounts, it is essential for us to hold this information to be able to administer the competition or draw, and notify the winner. We may also use this information to directly market you about products.

Sharing Your Information

As we said at the start, we will never sell or rent your information to a third party. We do however, have a requirement as explained above to provide some of your information to a third party in order to complete your transaction with us. This includes providing necessary information to our payment service providers to complete the financial part of the transaction, and also to the delivery companies to be able to deliver the order to you as easily as possible. On each occasion, we only provide the information that is necessary.

Your Rights

You have the right to be told how we use and keep your personal information, and we do this via this policy and our terms and conditions.
You have the right to ask for a copy of the information that we hold on you.
You have the right to have any inaccuracies corrected and you can either contact us or do this via your My Account Page.
You have the right to ask us not to send you marketing, promotional or product emails and you can change your preferences via your My Account page or you can unsubscribe on any email we have sent you.
You have the right to have your details deleted from our system; however, we must keep essential information just in case you contact us in the future about an issue you may have about a product.

Changes

Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. If we make any significant changes, we will contact you directly via email.

Cookies

We do use ‘cookies’ which are small pieces of information that are stored on your devices to allow you to maintain your connection with our website.

In Summary

We are completely committed to protect your privacy. If you have any comments or queries about our privacy policy, please get in touch via our ‘Contact Form’, or email us at support@tinytailsstore.com. For further information regarding all aspects of tinytailsstore.com contracts with customers, please see our full Terms & Conditions.